Return & Exchange

RETURNS & EXCHANGES

Need to Make a Return or Exchange?

We understand that sometimes purchases don’t work out as expected. If that’s the case, we’re here to help.

Return Policy

You may request a return within 30 days of receiving your complete order. Please note:

·         Items must be in original condition, unworn, with all tags and in original packaging.

·         We do not accept returns if the item smells of perfume, deodorant, or washing powder.

·         Returns with visible wear, damage, or missing packaging/tags will not be accepted.

·         All returns are subject to inspection. Returns deemed unsuitable will be refused.

·         Accessories, Lingerie, and Swimwear are NOT returnable for hygiene reasons.

·         If you have received a faulty item or believe your order is faulty, please get in touch with us immediately.

·         Items marked as a FINAL SALE cannot be returned unless faulty.

We do provide a prepaid - free - return label for the buyer.

Notice on Fraud: Nice to Match You has a zero-tolerance policy for fraudulent activity. Any suspected abuse or misconduct will be reported to the appropriate authorities.

How to Initiate a Return

·         Email us at contact@nicetomatchyou.com

·         Include your order number and list the item(s) you wish to return.

·         Only one return request per order is allowed.

·         Our team will respond with return instructions within 48 business hours.

Order Cancellations

·         Orders may be cancelled within 4 hours of being placed.

·         To request a cancellation, email contact@nicetomatchyou.com

·         If your order has already begun processing, we may not be able to cancel or amend it.

Return Processing Timeline

·         Returns may take 1–2 weeks to arrive at our warehouse and an additional week to be processed.

·         You’ll receive a confirmation email once your return has been received and reviewed.

Exchanges

We are happy to offer exchanges for items that are:

·         In original condition

·         Unworn and with all original tags/packaging

·         Requested within the 30-day return window

Exchanges are subject to availability.

Need Additional Assistance?

For any further questions, feel free to contact us at contact@nicetomatchyou.com
We’re here to help!